HMH Ear, Nose and Throat Hackensack
ENT (Ear, Nose, and Throat) • Hackensack, NJ
Ratings by platform
- Hackensack Meridian Health Patient Reviews: 4.8/5 (238 (Dr. Michael Chee))
- Vitals: 4.7/5 (39 (Dr. Steven M. Gold))
- Toprated Business (aggregated): 3.9/5 (357 (ENT & Allergy Associates - Hackensack))
- Hackensack Meridian Health Patient Reviews: 4.8/5 (529 (Dr. Brian E. Benson))
What patients say
Patients praise
- Physicians are described as knowledgeable, thorough, professional, and compassionate
- Positive bedside manner and effective diagnosis/treatment for many patients
- Staff generally noted as kind and helpful when interactions occur successfully
- Clean and well-ordered facilities
Common complaints
- Long wait times for appointments and in the waiting room
- Difficulty scheduling appointments and reaching staff via phone
- Frustration with billing processes and coordination of benefits
- Lack of communication regarding provider availability or delays
In patients' words
"Dr. Benson is very knowledgeable in his field. I feel very comfortable when I go for my visits with him and he takes time to explain everything in detail."
— Hackensack Meridian Health Patient Review"It is hard to schedule an appointment unless you go in person. The calls fall through every time you try to call and schedule an appointment."
— Hackensack Meridian Health Patient Review"I waited over an hour for my appointment. It'd be nice if the staff was aware of the people in the waiting room and inform them of additional wait times."
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