HMH Ear, Nose and Throat Hackensack

Patients praise

• Physicians are described as knowledgeable, thorough, professional, and compassionate
• Positive bedside manner and effective diagnosis/treatment for many patients
• Staff generally noted as kind and helpful when interactions occur successfully
• Clean and well-ordered facilities

Common complaints

• Long wait times for appointments and in the waiting room
• Difficulty scheduling appointments and reaching staff via phone
• Frustration with billing processes and coordination of benefits
• Lack of communication regarding provider availability or delays