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HMH - John Theurer Cancer Center - Hackensack Meridian Health

Cancer CenterHackensack, NJ

★★★★☆3.6/5158 reviews across 1 platforms

Ratings by platform

  • Birdeye: 3.6 out of 5 stars (158 reviews)
  • Facebook: 96% recommendation rate (228 reviews)
  • Ratings.MD (Verified patient experience surveys): Aggregate based on thousands of ratings (7,432 ratings, 1,672 comments)

What patients say

Patients praise

  • Highly specialized and knowledgeable medical experts and doctors
  • Compassionate and supportive nursing and support staff
  • Effective multidisciplinary, "all-under-one-roof" approach to cancer care
  • Strong sense of being treated with dignity and personalized care by many patients

Common complaints

  • Reports of long wait times for appointments and medical results
  • Occasional complaints regarding administrative processes such as insurance coordination or scheduling
  • Some concerns about perceived lack of bedside manner or communication by certain staff members

In patients' words

"They took me in right away, with in two hours, I was pain free... what a great staff, Irene and Anthony were fantastic, and the young lady and the young man came running over... class act all the way."

Patient review via Birdeye

"They do not treat patients like humans. They constantly overbook and have patients waiting an hour to two hours past appointments."

Patient review via Yelp

"Kayla, is my sweetheart. She sat with me and just let me cry for an hour after I got the diagnosis. She came with me to appointments... To have that kind of support – both physical and mental – is incredible."

Patient perspective via Hackensack Meridian Health website

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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