ENT & Allergy Associates
Allergy and Immunology • Hackensack, NJ
Ratings by platform
- Aggregated review data: 3.9/5 (357 reviews)
What patients say
Patients praise
- Professional and thorough medical care from doctors
- Clean and well-maintained facility
- Efficient and timely service in some cases
- Helpful and friendly staff experiences reported by some patients
Common complaints
- Poor customer service and front desk communication
- Issues with appointment scheduling and arrival policies
- Billing disputes and lack of transparency regarding costs
- Difficulty in reaching office staff by phone
In patients' words
"The staff is amazing!! I've never had a bad experience there, and I've seen 2 different doctors there. High recommend!!"
— Aggregated patient feedback site"The facility itself is nice and clean, but the hospitality and overall patient experience were extremely disappointing. I arrived about 10 minutes after my scheduled appointment... the doctor would not be able to see me... the lack of basic courtesy and customer care was surprising."
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