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Mental Health CounselingGreensburg, PA

★★★★★4.6/5322 reviews across 4 platforms

Ratings by platform

  • Birdeye (Aggregated): 4.1/5 stars (83 reviews)
  • Rehab.com: 4.5/5 stars (8 reviews)
  • Recovery.com: 2.8/5 stars (24 reviews)
  • StartYourRecovery.org: 5/5 stars (claimed) (207 reviews)

What patients say

Patients praise

  • Compassionate and attentive clinical staff
  • Effective personalized treatment plans and therapy outcomes
  • Strong support and community building during recovery
  • Ease of access and efficient intake processes in some facilities

Common complaints

  • Administrative and scheduling issues
  • Reports of dismissive or unprofessional clinical staff
  • Concerns regarding medication management and treatment efficacy
  • Communication difficulties in clinical settings

In patients' words

"Everyone at New Directions has been nothing but exceptional. It’s refreshing to speak with a counselor who actually listens and understands my feelings."

New Directions Mental Health patient review via Birdeye

"Cannot stress how poor their service is. I have been going here for a year and a half. Dr Toni blatantly blew off a telemedicine appointment... They have thrown random pills at me and I don't feel at any point did they have a good understanding of my affliction."

Excela Health Behavioral Health Services patient complaint via LocalityBiz

"I've struggled with mental health my entire life; EMDR has changed everything. I'm grateful for such an experienced therapist. I'm not the same person."

Road Less Traveled Counseling & Consulting patient testimonial

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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