Mental Health Care in Greensburg, PA
Mental Health Counseling • Greensburg, PA
Ratings by platform
- Birdeye (New Directions Mental Health): 4.2/5 stars (97 reviews)
- Healthgrades (Diane Kerrigan, LPC): 4.9/5 stars (9 reviews)
- Rehab.com (Forge Health): 3.05/5 stars (40 reviews)
- Birdeye (Good Thoughts Therapeutic Services): 4.6/5 stars (11 reviews)
What patients say
Patients praise
- Some providers are described as empathetic, knowledgeable, and life-saving
- Positive feedback regarding thoroughness and responsiveness of specific individual practitioners
- Occasional mention of staff being kind or helpful in specific instances
Common complaints
- Poor office communication and responsiveness (difficulty reaching staff, unreturned calls)
- Billing issues and lack of transparency
- Perceived rudeness or lack of empathy from staff and some providers
- Inflexible policies (e.g., rigid scheduling, inability to switch providers, immediate discharge for missed appointments)
- Negative experiences with medication management or treatment planning
- Concerns regarding the physical environment and quality of care in inpatient settings
In patients' words
"Had she not invested time to know me...I would be dead. I had a plan and a will to die. When I went in she hugged me and took me to the crisis center and stayed with me until I was admitted."
— Healthgrades (Diane Kerrigan, LPC patient)"They discharge patients after 16 years of going there, because of a missed appointment. Save your time and go somewhere else. A place that actually cares about your well being."
— LocalityBiz (Family Behavioral Resources patient)"I’ve been trying to reach someone for months and they all turn to dead ends. No one answers or gets back to you but you get emails and texts that further action will be taken. Absolute horrible business."
— Rehab.com (Forge Health patient)"Cannot stress how poor their service is. I have been going here for a year and a half. Dr Toni blatantly blew off a telemedicine appointment... They have thrown random pills at me and I don't feel at any point did they have a good understanding of my affliction."
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