New Directions Mental Health
Mental Health Counseling • Greensburg, PA
Ratings by platform
- Birdeye (New Directions Mental Health): 4.2/5 (97 reviews)
What patients say
Patients praise
- Some providers are described as empathetic, knowledgeable, and life-saving
- Positive feedback regarding thoroughness and responsiveness of specific individual practitioners
- Occasional mention of staff being kind or helpful in specific instances
Common complaints
- Poor office communication and responsiveness (difficulty reaching staff, unreturned calls)
- Billing issues and lack of transparency
- Perceived rudeness or lack of empathy from staff and some providers
- Inflexible policies (e.g., rigid scheduling, inability to switch providers, immediate discharge for missed appointments)
- Negative experiences with medication management or treatment planning
- Concerns regarding the physical environment and quality of care in inpatient settings
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