Baystate General Surgery - Greenfield
General Surgery • Greenfield, MA
Ratings by platform
- WebMD Care: 5/5 (based on small sample sizes) (4 and 6 reviews respectively)
- Healthgrades / US News: 4.5/5 to 5/5 (for specific surgeons) (11 to 35 reviews)
- Yelp, US News, Healthgrades (hospital-wide): 2.6/5 (Yelp) to 3/5 (US News hospital ratings) (Varies by platform (e.g., 23 reviews on Yelp))
What patients say
Patients praise
- highly rated individual surgeons for professionalism and expertise
- clear communication from medical staff reported by many patients
- compassionate and respectful care during office visits
- efficient office procedures and staff responsiveness
Common complaints
- some reports of surgical complications
- mixed ratings regarding patient experience in the broader hospital setting
- concerns about care transitions and discharge planning
- hospital cleanliness and noise levels rated lower by some patients
In patients' words
"It was a very good visit. The staff went above and beyond to give me friendly respectful and appropriate treatment."
— WebMD Review for Dr. Maggie Guertin"Worse surgeon ever was! ... Negligence on her part. Don’t trust her!!"
— Healthgrades Review for Dr. Tessa Smit"She listened to all of my concerns about the surgery, gave me all the information and needed for the surgery. Thank you so much!!"
— WebMD Review for Dr. Kaitlin DebbinkMore clinics in Greenfield
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