Baystate Gastroenterology - Greenfield
Gastroenterology • Greenfield, MA
Ratings by platform
- WebMD / Healthgrades: ~4.5/5 (Dr. Rose Cesar) (~21-38 ratings)
- Beaming Health / Yelp (via MapQuest): ~2.3-2.5/5 (3 ratings)
- MedicalNewsToday: 5.0/5 (Dr. Pikeshkumar Patel) (5 ratings)
What patients say
Patients praise
- Compassionate, patient, and thorough care from specific providers
- Effective communication and clear explanations of conditions/treatments
- High satisfaction with procedural outcomes such as colonoscopies and endoscopies
- Appreciation for staff efficiency and friendliness by some patients
Common complaints
- Poor communication and administrative run-around regarding scheduling procedures
- Complaints about an impersonal, assembly-line approach to patient care
- Frustration with long delays and lack of follow-up
- Occasional reports of providers seeming dismissive or failing to listen to concerns
In patients' words
"My visit with Dr Cesar was the best medical visit I've ever had in 56 years! She is so knowledgeable, caring and explains things so well."
— WebMD Patient Review"Communication with Baystate Gastroenterology is abysmal. Been getting the run around for three months trying to schedule a procedure."
— LocalityBiz Patient Review"I've been with this office for 15 years. They used to be great. Now they're complete trash."
— Yelp (via MapQuest) Review"She is so patient and took time to listen... I feel so relieved walking out of her office and I am definitely coming back to see her."
— WebMD Patient ReviewMore clinics in Greenfield
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