Family Medicine in Greenfield, MA - Primary Care
Family Medicine • Greenfield, MA
Ratings by platform
- Birdeye (Baystate Family Medicine): 2.1 out of 5 stars (54 reviews)
- Birdeye (Bridge Primary): 4.9 out of 5 stars (434 reviews)
- Healthgrades (Dr. Robert Baldor): 4.8 out of 5 stars (21 reviews)
- Healthgrades (Megan McWherter, CNP): 4.7 out of 5 stars (12 reviews)
- WebMD (Dr. Jennifer Madden): 5.0 out of 5 stars (12 reviews)
What patients say
Patients praise
- Providers are described as knowledgeable, caring, and thorough by many patients
- High satisfaction with individual patient-provider interactions, particularly regarding listening and effective communication
- Appreciation for staff friendliness and professionalism in certain practices
- High ratings on professional review sites for many individual practitioners
Common complaints
- Long wait times for appointments and office visits
- Difficulties with communication, including unreturned phone calls and record-keeping delays
- Some reports of dismissive or poor bedside manner by specific providers
- Difficulties with office administrative processes and scheduling errors
In patients' words
"Great doctors, good service. My doctor is always present and asks good questions. He doesn't rush and is friendly and knowledgeable. My only complaint is that it takes too long to get appointments."
— Birdeye patient review"Dr. Kopenheffer is pompous, does not listen, or if he does, he seems to feel the need to disagree with anything the patient says. ... He's AWFUL!"
— Vitals patient review"Staff is so friendly and great with time! Its always a very pleasant atmosphere. They truly care about people."
— Birdeye patient review"Dr. Madden is a careful diagnostician. She keeps herself informed about current ideas, medications, breakthroughs that might benefit her patients."
— Vitals patient review for Dr. Jennifer MaddenMore clinics in Greenfield
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