Medical Group Westchester - NewYork-Presbyterian
Internal Medicine • Greenburgh, NY
Ratings by platform
- Birdeye (Scarsdale location): 4.7 out of 5 stars (61 reviews)
- Birdeye (Bronxville location): 4.6 out of 5 stars (27 reviews)
- Birdeye (Mount Vernon location): 4.1 out of 5 stars (103 reviews)
- Birdeye (Hartsdale location): 2.7 out of 5 stars (14 reviews)
What patients say
Patients praise
- Highly regarded physicians and medical care
- Generally positive clinical outcomes and thorough examinations
- Professional and helpful medical staff (nurses, phlebotomists) in specific instances
- Clean and well-maintained facilities
Common complaints
- Difficulties reaching staff by phone (long hold times, calls not returned)
- Issues with administrative processes (appointment scheduling, prescription refills)
- Concerns regarding front desk staff professionalism and compassion
- Wait times for appointments and delays in the office
In patients' words
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye review (Mount Vernon)"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up."
— LocalityBiz review (Mount Vernon)"My overall experience has been positive. Test results are very prompt and easy to access."
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