Crystal Run Healthcare

Patients praise

• High provider-specific ratings for certain podiatrists (e.g., Katherine Wood, Sanjeev Baldeo)
• Some staff noted as professional, helpful, and efficient in certain instances
• Clean and well-maintained office environments reported at some locations

Common complaints

• Difficulties in scheduling appointments and getting timely return calls
• Long wait times for both appointments and in-office visits
• Customer service and billing issues, particularly following the Optum acquisition in 2023
• Staff perceived as rude, unprofessional, or cold in some locations
• Communication gaps between patients and providers