Podiatry - | Crystal Run Healthcare
Podiatry • Greenburgh, NY
Ratings by platform
- Crystal Run Healthcare website: 4.4 out of 5 (12 ratings (Sanjeev Baldeo, DPM))
- Crystal Run Healthcare website: 4.9 out of 5 (33 ratings (Katherine Wood, DPM))
- Healthgrades: 1.0 out of 5 (1 rating (Crystal Run Health Care - Newburgh))
What patients say
Patients praise
- High provider-specific ratings for certain podiatrists (e.g., Katherine Wood, Sanjeev Baldeo)
- Some staff noted as professional, helpful, and efficient in certain instances
- Clean and well-maintained office environments reported at some locations
Common complaints
- Difficulties in scheduling appointments and getting timely return calls
- Long wait times for both appointments and in-office visits
- Customer service and billing issues, particularly following the Optum acquisition in 2023
- Staff perceived as rude, unprofessional, or cold in some locations
- Communication gaps between patients and providers
In patients' words
"Most of the staff is rude and cold. I was led to believe i was being seen by a doctor when in the end she was a PA. Informations are very mislead whenever you ask something. Their phone service is a joke."
— LocalityBiz (Rock Hill location)"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 Westchester (Reporting on constituent survey)More clinics in Greenburgh
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