
Crystal Run Healthcare
Endocrinology • Greenburgh, NY
Ratings by platform
- Zocdoc (general practice): 4.49/5 (96 reviews)
What patients say
Patients praise
- Some individual providers receive high ratings for bedside manner and clinical care
- Clean and sanitized facilities
Common complaints
- Difficulties with administrative tasks such as scheduling appointments and reaching the office via phone service
- Frequent billing issues and errors following the Optum acquisition
- Reports of long hold times and unhelpful or rude customer service staff
- Concerns regarding the accessibility and quality of care under new ownership
In patients' words
"The answering service - which is what you need to work through for all calls - is egregiously bad... I've cumulatively been on hold for well over 75 minutes and still no resolution in sight."
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