Endocrinology - | Crystal Run Healthcare
Endocrinology • Greenburgh, NY
Ratings by platform
- Zocdoc (general practice): 4.49/5 (96 reviews) (96 reviews)
- Yelp (West Nyack location): 2.1/5 (91 reviews)
- Yelp (Middletown location): 1.6/5 (262 reviews)
What patients say
Patients praise
- Some individual providers receive high ratings for bedside manner and clinical care
- Clean and sanitized facilities
Common complaints
- Difficulties with administrative tasks such as scheduling appointments and reaching the office via phone service
- Frequent billing issues and errors following the Optum acquisition
- Reports of long hold times and unhelpful or rude customer service staff
- Concerns regarding the accessibility and quality of care under new ownership
In patients' words
"The answering service - which is what you need to work through for all calls - is egregiously bad... I've cumulatively been on hold for well over 75 minutes and still no resolution in sight."
— LocalityBiz Review for Newburgh location"The survey... found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 Westchester reportMore clinics in Greenburgh
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