Radiology - | Crystal Run Healthcare
Diagnostic Radiology • Greenburgh, NY
Ratings by platform
- ExpectedHealthcare.com (Crystal Run Healthcare Radiolgy): 2.7 / 5 (17)
- Healthgrades.com (Crystal Run Health Care - Newburgh): 1.0 / 5 (1 review)
- Birdeye Reviews (Crystal Run Healthcare Urgent Care Center): 2.4 / 5 (66 reviews)
- Yelp (Crystal Run Healthcare - Newburgh): 35 reviews (rating not shown in snippet) (35)
- Yelp (Crystal Run Healthcare - West Nyack): 2.1 / 5 (91 reviews)
What patients say
Patients praise
- Diagnostic imaging/radiology services available at multiple locations (e.g., CT, MRI, ultrasound, X-ray, PET/CT, lung cancer screening)
- Claims of modern/advanced imaging technology and appointment scheduling support for radiology
- Some reports describe generally positive experiences with scheduling and minimal wait times (in the radiology listing)
Common complaints
- Patient complaints about accessibility/communication issues (slow or no response, difficulty getting results/refills)
- Billing and customer service problems reported by patients
- Long wait times / rude staff / unprofessional or argumentative clinicians (less specific to radiology but part of overall Crystal Run experience)
- Appointment cancellations without explanation and difficulty contacting staff
In patients' words
""If I need to ask a nurse a simple question, or get the results of a test... it can take weeks to get a response.""
— Ryan: Optum patients detail ‘avalanche of dysfunction’ at Hudson Valley medical practices (midhudsonnews.com)""Appointments get repeatedly cancelled without explanation, and it’s impossible to get in touch with someone on urgent matters like medication refills.""
— Ryan: Optum patients detail ‘avalanche of dysfunction’ at Hudson Valley medical practices (midhudsonnews.com)""A new survey... highlighting increasing concerns... quality of care, as well as billing problems and customer service""
— News 12 | Westchester (westchester.news12.com)""The medical assistant... was rude... Extremely long wait to see the doctor who was argumentative and didn’t want to listen""
— Crystal Run Healthcare Urgent Care Center reviews (reviews.birdeye.com)""patients... generally positive experiences with the scheduling process and minimal wait times" (but notes busy peak hours and longer wait/availability for some specialized scans)"
— Crystal Run Healthcare Radiolgy listing (expectedhealthcare.com)More clinics in Greenburgh
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