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Endocrinology & Diabetes - Saratoga Hospital

Diabetes & Endocrinology • Geneva, NY

★★★★☆4.0/551 reviews across 2 platforms

Ratings by platform

  • U.S. News & World Report: 4/5 (49 reviews)
  • Yelp/MapQuest: 3/5 (2 reviews)

What patients say

Patients praise

  • Patients expressing satisfaction with individual doctors and providers
  • Welcoming and friendly environment perceived by some patients
  • Helpful medical care from specific clinicians

Common complaints

  • Reports of rude and unresponsive front office staff
  • Concerns regarding communication of lab results and follow-up care
  • Difficulties in scheduling appointments, including long wait times and the need for repeated follow-up calls

In patients' words

"Michelle Frys MD, has been terrific with me. I've been seeing her for quite some time. She tells me everything I need to know! I always look forward to seeing her."

— WebMD Review

"They don't respect you and the front office is rude and impossible. Horrible experience dealing with this group. Keep searching because these people drop the ball."

— Yelp/MapQuest Review

"It took me 3 weeks to get an appointment, but about 3-4 pestering phone calls."

— Social Media/Community Discussion

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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