Behavioral Health Center - Geneva | Rochester Regional Health
Behavioral Health • Geneva, NY
Ratings by platform
- Yelp (Rochester Regional Health): 2.5/5 (74 reviews (across 24 locations))
- Rehab.com/LocalityBiz: 2.44/5 (82 reviews (Genesee Behavioral Health Center))
What patients say
Patients praise
- Providers and nursing staff described as caring and capable in some instances
- Convenience of having multiple specialties and primary care under one roof at the new Geneva Medical Campus
- Efforts to provide personalized care plans
Common complaints
- Patient complaints regarding reception staff demeanor and professionalism
- Difficulties with scheduling appointments and long wait times
- Concerns about therapist turnover and consistency of care
- Frustration with billing processes and alleged incorrect charges
- Reports of inadequate security or safety concerns in waiting areas
In patients' words
"Reception staff was highly disrespectful and rude over the phone, scheduling was near impossible... I found a new provider."
— Reviewer on Rehab.com/LocalityBiz"I have been a patient here for over 10 years and my experience has been up and down. I hate how you have to switch therapists so frequently that’s hard."
— Reviewer on Rehab.com/LocalityBiz"The woman that worked at the front desk was very rude to me, always talking to me in a stern and scolding tone... I don't recommend this place at all."
— Reviewer on LocalityBiz (East Ridge Road location)More clinics in Geneva
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