Women's Health Services - Highpoint Health
OB-GYN • Gallatin, TN
Ratings by platform
- Google Reviews: 1/5 (Hospital Overall Rating) (572 (Google Reviews combined))
- HCAHPS (CMS): 2/5 (HCAHPS Patient Survey Star Rating) (Not specified (survey-based))
What patients say
Patients praise
- Some patients report professional and compassionate care in specific hospital departments
- High patient satisfaction score recorded in some transparency reports (83/100)
- Comprehensive range of women's health services available from puberty to menopause
Common complaints
- Reports of poor communication from medical staff
- Concerns regarding hospital management focus on profit over patient care
- Issues with billing, including perceived overcharging and unresponsiveness to disputes
- Experiences of feeling dismissed or lacking empathy in emergency settings
- Concerns about short staffing impacting patient care
In patients' words
"Everyone at the hospital was so caring and compassionate. From the ER to my hospital room everybody made sure I was comfortable and well taken care of."
— Patient Review (LocalityBiz)"It’s very obvious the management doesn’t care about patients or staff. The only thing they care about is making more money and hitting bonuses for the higher ups."
— Patient Review (LocalityBiz)"The Dr I spoke with was very curt and dismissive... This ER is completely lacking in a lot of areas!"
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