Medical Associates Clinic - Galena,IL
Family Medicine • Galena, IL
Ratings by platform
- Medical Associates Official Website (Dr. Maria Hernandez): 4.9/5 (330 reviews)
- Medical Associates Official Website (Dr. Mary Koenigs): 5.0/5 (357 reviews)
- General third-party business directories: Varies (individual star ratings range from 1 to 5) (Limited number of public platform reviews)
What patients say
Patients praise
- High satisfaction scores for individual physicians like Dr. Maria Hernandez and Dr. Mary Koenigs
- Reports of helpful and efficient care for acute issues such as urgent medical needs
- Praise for staff being knowledgeable, caring, and attentive to concerns
Common complaints
- Concerns regarding billing transparency and unexpected costs
- Complaints about customer service and perceived staff unprofessionalism
- Specific reports of negative experiences related to care continuity and patient-provider interactions
- Confusion regarding clinic operating hours and signage
In patients' words
"The receptionist and Nurse Practitioner (Kim, I believe) were so nice and helpful! I was in and out within 15-20 minutes... Much appreciated!"
— LocalityBiz User Review"They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service."
— Yelp User Review"Dr. Vandigo is without a doubt the best doctor we have ever dealt with! He is very caring and knowledgeable. He takes the time to listen to your concerns."
— LocalityBiz User ReviewMore clinics in Galena
Medical Associates Clinic - Galena | MercyOne
Patients praise: Warm and welcoming environment · Attentive and knowledgeable providers.
Family Medicine - Galena - Midwest Medical Center
Patients praise: High rates of patient recommendation (96%) · Excellent nurse and doctor communication scores.
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