Family Medicine - Galena - Midwest Medical Center
Family Medicine • Galena, IL
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5 out of 5 (overall hospital rating) (133 surveys (CMS HCAHPS data))
- Birdeye: 3.4 out of 5 (94 reviews)
- Charity Navigator: 81% (Three-star)
What patients say
Patients praise
- High rates of patient recommendation (96%)
- Excellent nurse and doctor communication scores
- High cleanliness ratings
- Strong staff responsiveness
Common complaints
- Confusion regarding service offerings, specifically between convenient care and emergency services
- Dissatisfaction stemming from staff communication regarding available services
In patients' words
"Several comments highlight frustration with the clarity of the services offered, particularly regarding convenient care versus emergency services. One user specifically expressed dissatisfaction after being informed by staff that the center does not provide convenient care, despite the website indicating otherwise."
— GiveFreely.com review summaryMore clinics in Galena
Medical Associates Clinic - Galena,IL
Patients praise: High satisfaction scores for individual physicians like Dr. Maria Hernandez and Dr. Mary Koenigs · Reports of helpful and efficient care for acute issues such as urgent medical needs.
Medical Associates Clinic - Galena | MercyOne
Patients praise: Warm and welcoming environment · Attentive and knowledgeable providers.
Comparing your options?
Browse other Family Medicine clinics, or filter by state and specialty to compare patient ratings.