Urgent Care | Freeport, IL - SSM Health
Urgent Care • Freeport, IL
Ratings by platform
- ComplaintsBoard: 1.1/5 (overall reputation for SSM Health, based on 5 reviews and 11 complaints) (5 reviews and 11 complaints listed on ComplaintsBoard)
- LocalityBiz aggregator: Primarily 1-star reviews for the Freeport Urgent Care location in aggregated online comments (Not explicitly tallied; several negative user testimonials listed)
What patients say
Patients praise
- Some patients have had positive experiences with specific doctors or the broader SSM Health medical group in other capacities
Common complaints
- Difficulties with patient communication and follow-up
- Billing and insurance issues, including potential billing errors or collections problems
- Concerns regarding perceived staff unresponsiveness or lack of courtesy
- Long wait times or unavailability of urgent care services
- Dissatisfaction with the resolution of patient complaints
In patients' words
"What a joke this place is! ... Not once or twice, everytime we've tried going there..it's NEVER easy or quick."
— User review on LocalityBiz"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— User review on LocalityBizMore clinics in Freeport
Physicians Immediate Care | Freeport - WellNow Urgent Care
Patients praise: Kind, professional, and knowledgeable medical staff · Efficient and timely service.
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
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Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
Freeport, IL | SSM Health Monroe Clinic Medical Group
Patients praise: Some patients found individual doctors to be friendly or nice · Certain specialty services and the emergency department received positive mentions from some patients.
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