SSM Health Monroe Urgent Care
Urgent Care • Freeport, IL
Ratings by platform
- ComplaintsBoard: 1.1/5 (5 reviews)
- LocalityBiz aggregator
What patients say
Patients praise
- Some patients have had positive experiences with specific doctors or the broader SSM Health medical group in other capacities
Common complaints
- Difficulties with patient communication and follow-up
- Billing and insurance issues, including potential billing errors or collections problems
- Concerns regarding perceived staff unresponsiveness or lack of courtesy
- Long wait times or unavailability of urgent care services
- Dissatisfaction with the resolution of patient complaints
In patients' words
"What a joke this place is! ... Not once or twice, everytime we've tried going there..it's NEVER easy or quick."
— User review on LocalityBiz"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— User review on LocalityBizMore clinics in Freeport
Physicians Immediate Care
Patients praise: Kind, professional, and knowledgeable medical staff · Efficient and timely service.
Joshua L Morrison, MD
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
Pediatricians Near Me in Freeport, FL
Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
SSM Health Monroe Clinic Medical Group
Patients praise: Some patients found individual doctors to be friendly or nice · Certain specialty services and the emergency department received positive mentions from some patients.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Urgent Care clinics, or filter by state and specialty to compare patient ratings.