SSM Health Monroe Clinic Medical Group
Occupational Medicine • Freeport, IL
Ratings by platform
- SSM Health internal ratings: 4.9/5 (56 reviews)
What patients say
Patients praise
- Some patients found individual doctors to be friendly or nice
- Certain specialty services and the emergency department received positive mentions from some patients
Common complaints
- Poor communication and responsiveness, specifically regarding returning patient calls and messages
- Difficulty scheduling appointments for sick visits and long wait times for appointments
- Issues with billing departments, including errors and premature threats of collections
- Lack of timely referrals for urgent health concerns
In patients' words
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond. His nurse did and told me if I had concerns to just make another appointment. This was in regards to my heart issues!"
— LocalityBiz patient review"It has been incredibly difficult to contact them since then. I have left close to a dozen messages as well as had my pharmacy attempt to contact this location about refilling a prescription for me. Some of these messages were left over a month ago and I have not received a single call back. The billing department is also a mess."
— LocalityBiz patient reviewMore clinics in Freeport
Joshua L Morrison, MD
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
Pediatricians Near Me in Freeport, FL
Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
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