Franklin Cool Springs - CareNow Urgent Care
Urgent Care • Franklin, TN
Ratings by platform
- Yelp: 4/5 (shown as 2.5 stars in the MapQuest snippet) (39 reviews (MapQuest snippet))
- Walkinclinicnearme.net: 4.6/5 (not specified in snippet)
- Facebook: 88% recommend (34 reviews)
What patients say
Patients praise
- Some reviewers praise staff kindness, responsiveness, and helpfulness
- Positive mentions include being quick and attentive
Common complaints
- Long wait times (e.g., around an hour to 1.5 hours)
- Reported dissatisfaction with administrative follow-through (e.g., not texting as instructed)
- Some reviewers describe incompetence / not a good experience
In patients' words
"“The staff was so nice. ... Lisa was so kind and helped me out.”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool Springs"“TERRIBLE SERVICE, waited a whole hour almost hour and a half almost to be TAKEN BACK.”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool Springs"“Registered following their instructions on the website. They never bothered to text as stated...”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool SpringsMore clinics in Franklin
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