Franklin - Urgent Care in Franklin, Brentwood, & Berry Farms, TN
Urgent Care • Franklin, TN
Ratings by platform
- Physicians Urgent Care (Franklin): 4.7 out of 5 stars (~1,199 reviews (Google/Birdeye))
- Ascension Saint Thomas Urgent Care (Franklin): 4.8 out of 5 stars (5,339 reviews)
- MinuteClinic (Liberty Pike, Franklin): 4.8 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Convenient online reservation and scheduling system
- Generally professional, friendly, and helpful staff and nursing team
- Clean, comfortable, and welcoming facility environment
- Efficient service and timely care for many patients
- High quality of medical care mentioned by many reviewers
Common complaints
- Long wait times despite appointment scheduling in some instances
- Reports of dismissive bedside manner from certain providers
- Administrative and billing concerns, including insurance filing issues
- Occasional perceptions of gatekeeping or being turned away when busy
- Isolated reports of diagnostic or follow-up communication issues
In patients' words
"This was the first urgent care I’ve ever been to where I didn’t have to wait at all. I was able to make an appointment online at night, which was incredibly convenient. Everyone there was so kind and went above and beyond to help."
— Physicians Urgent Care Patient Review"This place is called an urgent care, but if you need to be seen urgently this name may be VERY misleading! I tried to go in for a simple visit. There were 2 other people in the waiting room. I was told that there was basically no availability..."
— Physicians Urgent Care Patient Review"My entire experience with the Urgent Care team was wonderful from scheduling to discharge. It exceeded my expectations. Everyone I interacted with was friendly, polite, and engaging."
— Ascension Saint Thomas Urgent Care Patient ReviewMore clinics in Franklin
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