Ascension Saint Thomas Urgent Care | Franklin Walk-In Clinic
Urgent Care • Franklin, TN
Ratings by platform
- Google and other aggregate review sites: 4.7 to 4.8 stars overall (Over 1,100 reviews mentioned across platforms)
- Solv Health: 4.7/5 for quality of care; 4.3/5 for wait-time (Not explicitly stated, but based on recent data)
What patients say
Patients praise
- Professional, friendly, and compassionate staff
- Efficient scheduling and online check-in process
- Clean and well-maintained facility with modern equipment
- Generally quick service for urgent care needs
- Responsive management when issues are reported by patients
Common complaints
- Occasional concerns regarding diagnostic accuracy and delays in treatment
- Issues with administrative tasks, such as uploading immunization records
- Potential for extended wait times during busy periods
- Occasional difficulties with specific service requests, like certain types of physicals
In patients' words
"Staff is Friendly, Professional and Knowledgeable. Very Clean. Dr. Lucy is Fantastic... Can't say enough about this Facility. Would use them as my primary care if I could."
— BusinessYab user review"They treated me very well and the space was so clean! With HEPA machines in each room for clean air! Was testing for the flu and it was positive. So grateful for this place!"
— Loc8NearMe user review (June 2026)"After doing this review they did reach out to me and correct the mistake and scheduled a same-day appointment to resolve the prior issue. So, I updated my rating from 1 star to 4 stars since they were responsive to the review and corrected the issue."
— BusinessYab user review regarding issue resolutionMore clinics in Franklin
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