Concord Hospital Primary Care - Franklin
Primary Care • Franklin, NH
Ratings by platform
- NH Health Cost (provider quality/patient experience for Concord Hospital - Franklin): Patient Experience: 7 out of 10; Patients would recommend hospital: 74% (not stated)
- HospitalStats (Concord Hospital - Franklin): Overall Patient Rating: POOR (not stated)
- HealthGrades (Concord Hospital-Franklin): patient comments (mixed); specific star rating not shown in snippet (not stated)
- Birdeye (Franklin, NH family practice listing that includes Concord Hospital Primary Care - Franklin clinicians): clinic clinician profile pages show star ratings (example snippet shows 5.0) but not clearly tied to overall site rating in provided highlights (example snippet mentions 27 reviews (and 13 reviews for another clinician), but not total for practice)
What patients say
Patients praise
- Communication from nurses and doctors scored relatively well (e.g., nurses communicated well 79%, doctors communicated well 76%)
- Cleanliness and quietness measures were above average (e.g., room always clean 78%, area always quiet at night 61%)
- Patients report that help is received (Help was always received: 72%) and overall recommendation is fairly high (74% would recommend)
Common complaints
- HospitalStats reports an overall patient rating of POOR
- HospitalStats highlights complaints such as slow staff response and not receiving help when patients request it
In patients' words
"“Dr. Perlman's manner is clinical and lacks personal concern and empathy.”"
— HealthGrades – Concord Hospital-Franklin snippet"“Staff doesn't respond quickly when patients need help”"
— HospitalStats – Concord Hospital- Franklin ratings page"“Patients would recommend this hospital (74%)”"
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