Tennessee Oncology Proton Center – Franklin
Oncology • Franklin, TN
Ratings by platform
- Birdeye: 4.7/5 stars (24 reviews)
- Yelp: 3.8/5 stars (29 reviews (across all Tennessee Oncology locations))
What patients say
Patients praise
- High praise for medical staff, including doctors and nurses, for being professional, kind, and caring
- Positive, gentle, and calm atmosphere of the facility
- Appreciation for patient-centered amenities like snacks and activities in the waiting area
- Effectiveness of proton therapy treatment reported by some patients
Common complaints
- Long wait times for appointments and treatments
- Concerns regarding administrative, lab, and office staff communication and helpfulness
- Perceived focus on scheduling/volume over patient-centered care in some reviews
- Occasional difficulty with physician accessibility or communication style
In patients' words
"Expect to wait a minimum of an hour! 8 visits before I changed, not one time was my wait less than an hour…"
— Birdeye user review"Everybody there are super friendly and helpful."
— LocalityBiz user review"These people were obviously not feeling well and having to wait for hours saddened my heart. Obviously a scheduling problem that needs to be fixed."
— Yelp user review"I was extremely impressed with the gentle ambiance, the well-thought out facilities, and the professionalism of the staff."
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