Franklin Clinic
Oncology • Franklin, TN
What patients say
Patients praise
- Many patients highly praise specific doctors (e.g., Dr. Gray, Dr. Murphy, Dr. Bauer) for being kind, knowledgeable, and empathetic
- Friendly and professional nursing staff, though experiences vary
- Effective and professional care for specialized treatments like proton therapy
- Clean and welcoming facilities in many instances
Common complaints
- Long wait times, sometimes lasting multiple hours
- Difficulty with office staff, particularly with returning calls and communication
- Reports of unprofessional or dismissive attitudes from some medical staff/doctors
- Concerns about scheduling issues and lack of appointment coordination
In patients' words
"Dr. Gray is a gentle and kind doctor who is also a gifted teacher. He informed my wife and me of everything that would take place... Everyone from the front desk receptionists to the specialists in the treatment rooms were professional, friendly, and caring."
— Yelp review for Tennessee Oncology Franklin"Dr. Todd Bauer and his nurse could not have been kinder and more patient with us today. However, we had to wait for two hours to be called back. I felt so sorry for the patients waiting... Obviously a scheduling problem that needs to be fixed."
— Yelp review for Tennessee Oncology Franklin"office staff 'never' returns calls. incomplete at best. Doesn't communicate with each other or patient."
— MapQuest review for Tennessee Oncology FranklinMore clinics in Franklin
Tennessee Oncology Proton Center – Franklin
Patients praise: High praise for medical staff, including doctors and nurses, for being professional, kind, and caring · Positive, gentle, and calm atmosphere of the facility.
Williamson Health
Patients praise: Physicians and providers are described as caring, thorough, and knowledgeable · Positive bedside manner and willingness to listen to patient concerns.
Results Physiotherapy
Patients praise: Highly personalized treatment plans and effective recovery results · Knowledgeable, caring, and professional clinical staff.
Williamson Health
Patients praise: High praise for clinical expertise and diagnostic skills of specific neurologists · Patients feeling listened to and cared for by doctors once in consultation.
Williamson Health
Patients praise: Compassionate and highly personalized patient care · Physicians who are attentive, knowledgeable, and take time to listen to patient concerns.
Southern Kidney Specialists
Patients praise: attentive listening skills · thorough and professional care.
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