Bon Secours – Franklin Family Medicine
Internal Medicine • Franklin, VA
Ratings by platform
- Bon Secours Official Site (for specific provider): 4.8 out of 5 (31 reviews)
- Birdeye (Google reviews aggregate): 3.7 out of 5 (35 reviews)
What patients say
Patients praise
- Professional and attentive individual providers who listen to patient concerns
- Quick and efficient emergency care for some patients
- Friendly office staff in primary care settings
Common complaints
- Long wait times for appointments
- Perceived lack of compassionate care or feeling judged by staff/providers in emergency settings
- Frustration with staffing levels and administrative communication
In patients' words
"NP Melissa is very caring and she listens attentively to all of my concerns and worries. She responded very appropriately."
— Bon Secours Patient Reviews"The new doctors that replaced Dr. Ponder may be great doctors. However, if it takes three months to see a provider they are of no good to their patients. And being told by staff “we have three doctors doing the work of six” is a very poor reflection on Bon Secour."
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