Heale Medical
Internal Medicine • Franklin, VA
What patients say
Patients praise
- Doctors are frequently described as thorough, knowledgeable, and good listeners
- Staff are often praised for being friendly and helpful
- High patient trust and long-term relationships with providers
- Efficient care delivery once in the office
Common complaints
- Difficulty scheduling appointments and long wait times for new patients
- Instances of staff communication being perceived as unhelpful or unclear
- Frustration regarding administrative processes like pre-check-in requirements
In patients' words
"Excellent primary care physician. Very thorough and knowledgeable. Respect my decision making. The best primary care physician I have had in my 70 years of life."
— WebMD review of Dr. John Boone"Dr Kelly Snyder is the best doctor I have ever had. She is always exemplary in every aspect of her work! I am lucky to be in her care."
— Healthgrades review of Dr. Kelly Snyder"Attempted to in August and was told 'Oh we're not taking new patients because we're understaffed' ... Calling in October. Same thing... Giving a bad review to either encourage them to hire more staff..."
— LocalityBiz review of Franklin Primary CareMore clinics in Franklin
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