Ascension Saint Thomas Urgent Care
Emergency Care • Franklin, VA
Ratings by platform
- Solv (Ascension Saint Thomas Urgent Care): 4.8/5 (5,339 reviews)
- Fast Pace Health Urgent Care Clinic: 1.4/5 (127 reviews)
What patients say
Patients praise
- Friendly and professional staff interactions
- Efficiency and speed of care for some patients (particularly with online booking)
- Convenience of walk-in availability and online scheduling tools
- Helpful front desk staff in resolving check-in or insurance issues
Common complaints
- Billing transparency and unexpected charges (especially after visits)
- Long wait times or limited availability during peak times despite being an urgent care
- Perceived poor bedside manner or dismissive attitudes from some providers
- Difficulty in communication and reaching billing or administrative support
In patients' words
"Imagine that, health care is already such a shady and underhanded practice that now you have doctors outright lying about the charges..."
— Better Business Bureau complaint regarding Fast Pace Health"The patient care experience is about making a personal connection with the patient & every team member did just that while rendering exceptional care."
— Patient review of Ascension Saint Thomas Urgent Care"This place is called an urgent care, but if you need to be seen urgently this name may be VERY misleading!"
— Patient review of Physicians Urgent CareMore clinics in Franklin
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