Emergency Care or Urgent Care? - Concord Hospital
Emergency Care • Franklin, NH
Ratings by platform
- Birdeye: 4.5/5 stars (based on 6 reviews) (6 reviews (Birdeye))
- NH Health Cost: 74% of patients would recommend (varies by source/timeframe) (Not specified as a total review count)
What patients say
Patients praise
- Friendly and knowledgeable emergency department staff reported by some patients
- Cleanliness of the hospital environment consistently rated above average
- Generally positive feedback on bedside manner from select individual experiences
Common complaints
- Long wait times in the emergency department
- Billing and administrative issues, including difficulty reaching staff and unclear charges
- Concerns regarding staff responsiveness and communication during care
- Specific complaints about the patient experience in psychiatric or involuntary admission contexts
In patients' words
"We were seen immediately and the doctors, nurses, and staff were kind, knowledgeable, and trustworthy. Great bedside manner and excellent service."
— Birdeye Review (Pat McLeod)"The ER does not treat patients as emergent as it should. When you go in pain and need immediate assistance you are put into a queue that is 30 people deep and wait hours."
— BBB Customer Review (Kelly M)More clinics in Franklin
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