Family Health Centers of Southwest Florida
Family Medicine • Fort Myers, FL
Ratings by platform
- Birdeye (Google): 3.1 out of 5 stars (63 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors and medical providers who are perceived as thorough and caring
- Dental staff can be gentle and patient, particularly with children
Common complaints
- Excessively long wait times for appointments and while in the clinic
- Poor customer service and unhelpful or rude front-end staff
- Disorganization regarding referrals, prescriptions, and follow-up communication
- Difficulty reaching the office by phone
In patients' words
"The wait time for an appointment is extremely long to get into the consultation room, even with an appointment. The doctor is excellent, but there are only two employees at the reception desk for five doctors."
— LocalityBiz"The Family Health Centers of SWFL - Bonita Springs Office has received mixed reviews, with praise for doctors like Dr. Rico and Dr. Espinosa but criticism towards the front office staff for poor organization and customer service."
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