SummitStone Health Partners | Behavioral Health Service Provider
Behavioral Health • Fort Collins, CO
Ratings by platform
- Recovery.com: 2.5 (with 37 reviews shown) (37)
- Birdeye (Garcia House listing): 2.8 star rating (8 reviews)
- Recovered.org: 3.5/5 rating (TrustScore 3.5/5)
- BBB: BBB profile exists; business NOT BBB Accredited
What patients say
Patients praise
- Some reviewers report positive experiences and accommodating/kind staff (Garcia House)
- Presence of TrustScore/ratings above 3/5 on at least one directory (Recovered.org)
- Organization emphasizes a broad range of behavioral health and crisis services (context, not patient reviews)
Common complaints
- Low overall ratings on some review platforms (e.g., 2.5 on Recovery.com; 2.8 on Birdeye listing)
- Complaints about unprofessional clinicians/psychiatrists and poor listening
- Issues with phone responsiveness/callbacks and administrative follow-through (e.g., calls not returned)
- Lab/administrative delays and miscommunication (e.g., labs taking many days; bounced between clinic and lab)
- Turnover/staffing changes and declining quality of service reported by reviewers
- BBB notes the business is not BBB accredited and includes negative customer review content
In patients' words
"“Trying to have labs done is a nightmare to say the least. On June 22 it took 8 days to get in for labs. I was bounced back and forth between the clinic who said they sent them & the lab who said they never received them.”"
— findrecoverycenter.com review excerpt"“Pam the psychiatrist is VERY unprofessional. I was seen by her twice and she was a horrible listener! She spoke over me…”"
— findrecoverycenter.com review excerpt"“I like my doctor but to call and nobody ever picks up the phone is unreal. I am tired of calling and leaving messages with no one returning my calls..”"
— findrecoverycenter.com review excerpt"“I’ve had nothing but positive experiences with the Garcia House. Very accommodating and kind staff.”"
— Birdeye review excerpt (Garcia House listing)More clinics in Fort Collins
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