UCHealth Behavioral Health Unit – Poudre Valley Hospital
Behavioral Health • Fort Collins, CO
Ratings by platform
- Yelp: Not specified in snippet (Not specified in snippet)
- Momentary Labs (Hospital star rating via CMS HCAHPS): 3 out of 5 overall hospital rating (1,107 patients (completed patient surveys))
- Birdeye (UCHealth Mountain Crest Behavioral Health Center - Fort Collins): Not specified in snippet (210 reviews)
What patients say
Patients praise
- Behavioral health unit exists at Poudre Valley Hospital for adults and adolescents with mental health and substance abuse issues
- Nurse communication reported as a strength in HCAHPS-derived data
- Some reports/ratings indicate more positive experiences than negative overall (e.g., high share would recommend)
Common complaints
- Patient complaints about being dismissed/unheard and poor communication (Yelp snippet)
- Long ER transfer/wait times for psychiatric patients (over 4 hours for most; 10+ hours for many)
- Issues reported around psychiatric care logistics/medication access (MedicalRecords snippet)
- Negative experiences in behavioral health reviews mentioning dismissal/belittling and concerns about professionalism/safety (Birdeye snippet)
- Overall experience signals not uniformly positive (mixed sentiment)
In patients' words
""The ER doctor spoke over me. Dismissed me. Did not read my chart.""
— Yelp review snippet for UCHealth Poudre Valley Hospital""Nearly 90 percent of patients who visited Poudre Valley Hospital's emergency room with psychiatric needs ... had to wait at least four hours to be transferred""
— LCSUN-News article on psychiatric ER wait times""The nursing staff ... were not willing to speak to Dr on call to send in my son’s medication.""
— MedicalRecords.com snippet mentioning PVH psychiatric care medication access issue""I left this appointment feeling dismissed, blamed, and deeply concerned...""
— Birdeye review snippet for UCHealth Mountain Crest Behavioral Health CenterMore clinics in Fort Collins
Behavioral Health Services | Larimer County
Patients praise: Commitment to community-informed decision-making through advisory groups · Active stakeholder engagement processes to identify and prioritize behavioral health needs.
Allura Skin, Laser & Wellness Clinic | Medical Spa | Fort Collins ...
Patients praise: professional, knowledgeable, and friendly staff · personalized care and attention to client needs.
Xanadu Med Spa: Premier Med Spa & Skin Clinic Fort Collins
Patients praise: professional and knowledgeable staff · welcoming and friendly environment.
UCHealth Internal Medicine and Pediatric Care Clinic - Snow Mesa
Patients praise: Attentive, caring, and knowledgeable physicians · Friendly and efficient front desk and support staff.
My ObGyn | Fort Collins, CO: ObGyn | Obstetrics & Gynecology
Patients praise: Patients report feeling heard, cared for, and well-supported during pregnancies · Doctors and staff are described as knowledgeable, professional, and attentive.
Jason Merritt MD | Nephrology - UCHealth
Patients praise: good management of chronic kidney disease · recipient of Outstanding Patient Experience Award 2026.
Comparing your options?
Browse other Behavioral Health clinics, or filter by state and specialty to compare patient ratings.