Florence Office
Ophthalmology • Florence, AL
Ratings by platform
- Florence Urgent Care (Birdeye): 3.4/5 (216 reviews)
- MUSC Health Gastroenterology at Florence Medical Center (Birdeye): 3.2/5 (18 reviews)
- Women's Health Florence - St. Elizabeth Physicians (Birdeye): 3.4/5 (32 reviews)
- Florence Family Medicine (Tebra/Website): 4.9/5 (681-695 reviews)
What patients say
Patients praise
- Competent and attentive medical care from specific providers
- Friendly and helpful staff in some practices
- Efficient service and quick diagnosis in urgent care settings
- Effective communication and thorough explanations of medical issues
- Commitment to patient-focused care and strong bedside manner
Common complaints
- Difficulty reaching staff by phone or getting return calls
- Long wait times for appointments or during office visits
- Disorganized administrative practices, such as incorrect patient charts or billing issues
- Perceived arrogance, rudeness, or lack of empathy from front desk or nursing staff
- Cancellation of appointments without adequate notice
In patients' words
"They can’t help you, and they’ll even provide excuses as to why they can’t... not sure how they’re still “open”. Lazy, arrogant, rude. They will treat you like a fricken problem..."
— Florence Urgent Care review"They never answer the phone or return calls! I have called 15 times in two weeks trying to speak to someone... Completely ridiculous to have such terrible customer service."
— MUSC Health Gastroenterology at Florence Medical Center review"Dr. Williams is an amazing doctor who really listens to your concerns and takes them seriously... Everything runs smoothly from the time you get there and everyone is so kind."
— Florence Family Medicine review"The staff frequently have poor attitudes. They seem condescending. This office has mixed up my twin sister’s charts with mine... office staff needs to work on their organization skills big time."
— CHI Health Clinic Family Medicine (Florence) reviewMore clinics in Florence
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