North Alabama Medical Center | Florence, AL Hospital
Family Practice • Florence, AL
Ratings by platform
- Google My Business (as aggregated by source): 4.0 out of 5 stars (based on 1493 reviews) (1493)
- Medicare HCAHPS (2019 data): 3 out of 5 stars (Overall Hospital Rating) (1136 (surveys))
What patients say
Patients praise
- some patients praise specific nurses and CNAs for compassionate care
- high ratings for labor and delivery services in specific instances
- cleanliness and staff friendliness noted by some reviewers
- efficient experiences reported by some ER patients
Common complaints
- reports of neglect and lack of responsiveness to patient needs
- poor communication from nursing and medical staff
- instances of rude or condescending behavior by providers
- concerns regarding hospital cleanliness
- long wait times and perceived lack of urgency in the ER
- difficulties with billing and hospital administrative follow-up
In patients' words
"No family should have to worry whether their loved one is being monitored, cared for, or even noticed while in the hospital."
— Patient review on LocalityBiz"The after care that I received on the labor & delivery floor was the best hospital experience I’ve ever had."
— Patient review aggregated on health.lilybrose.com"Worst medical facility I have ever had been to. My son literally almost went blind due to their neglect."
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