Family Medicine | Florence & Muscle Shoals Family Doctors
Family Practice • Florence, AL
Ratings by platform
- Healthgrades (Dr. James Snipes): 2.3 out of 5 (3 ratings)
- Healthgrades (Dr. Charles Moore Jr): 3.8 out of 5 (21 ratings)
- Healthgrades (Dr. Terry True): 3.3 out of 5 (37 ratings)
- WebMD (Dr. Jonathan Summers): 5.0 out of 5 (9 ratings)
- WebMD (Dr. Laura Lindsey): 4.0 out of 5 (11 ratings)
- Healthgrades (Dr. Wayne Stanley): 2.6 out of 5 (Multiple ratings)
- Healthgrades/Vitals (Dr. Don Heinkel): 4.3 out of 5 (6-7 ratings)
- Healthgrades (Dr. Zeke Nichols): 5.0 out of 5 (Not explicitly stated (recent reviews))
What patients say
Patients praise
- Praise for providers who are attentive, thorough, and spend time listening
- Appreciation for professional, courteous, and helpful office staff members
- Satisfaction with effective and accurate diagnosis and treatment plans
- Recognition for providers who are knowledgeable and explain medical conditions clearly
Common complaints
- Complaints of dismissive, rude, or unprofessional behavior from some providers
- Reports of poor communication or lack of attention to patient concerns
- Frustration with wait times and administrative or billing issues
- Concerns regarding reliance on nurse practitioners instead of MDs for appointments
- Issues with perceived misdiagnoses or inadequate thoroughness in physical exams
In patients' words
"I have never had a more caring, thorough, patient doctor. Dr. Summers and his staff could not be more professional yet personal."
— WebMD patient review for Dr. Jonathan Summers"Dr. Moore is the rudest doctor I’ve ever met... He talked down to people... laughed in my face when I tried to speak with him about my depression & anxiety."
— Healthgrades patient review for Dr. Charles Moore Jr"Dr. Defoor literally saved my mother’s life... He was there every step of the way (Weeks in ICU) and kept us updated daily... Highly recommend!!!"
— WebMD patient review for Dr. Jeffrey Defoor"Was told I had no stones and when I asked follow up questions he shrugged them off (literally shrugged) and walked out of the room. Extremely unprofessional and rude."
— Healthgrades patient review for Dr. James SnipesMore clinics in Florence
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