UConn Health
Plastic & Reconstructive Surgery • Farmington, CT
What patients say
Patients praise
- Personalized approach to surgical services
- Expertise in various cosmetic and reconstructive procedures
- Specific instances of patient satisfaction with pre-surgical consultations
Common complaints
- Dissatisfaction with physician bedside manner
- Reports of poor administrative/scheduling communication
- Concerns regarding billing processes and unexpected fees
- Perceived lack of courtesy from office staff
In patients' words
"Really disappointed with Dr. Chen’s lack of bedside manner. After a mix up caused by the scheduling department, he refused to provide service without payment of $100 fee... Save yourself the trip and go elsewhere."
— WebMD/Vitals/Healthgrades review for Dr. Andrew Chen"I went to him for my breast reduction consultation, he did what I was expecting. He explained to me every thing and he look forward to get all documentation ready... I am really excited about it."
— Vitals review for Dr. Andrew ChenMore clinics in Farmington
Hartford HealthCare Medical Group
Patients praise: High patient satisfaction with surgeons' expertise and skill · Compassionate and thorough bedside manner reported by patients.
Brook Seeley, MD
Patients praise: Professional and kind staff · High satisfaction with surgical results (e.g., chin liposuction, reconstructive surgery).
UConn Health
Patients praise: high satisfaction ratings for individual primary care providers based on patient surveys · doctors praised for being attentive, knowledgeable, and genuinely caring listeners.
Pat and Jim Calhoun Cardiology Center
Patients praise: High quality of care and medical expertise · Strong multidisciplinary teamwork.
UConn Health
Patients praise: Professional and knowledgeable staff · Doctors who listen and take time to explain conditions.
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