Farmington | hartfordhealthcare.org | Hartford HealthCare | CT
Emergency Medicine • Farmington, CT
Ratings by platform
- Hartford HealthCare official site, RealPatientRatings, and general aggregator sites: 4.7/5 (123 surveys) and 4.8/5 (278 surveys) for specific providers (Hundreds of verified surveys/reviews across different specialties and services)
What patients say
Patients praise
- Caring, professional, and knowledgeable medical staff
- Clear and empathetic communication regarding treatment plans
- Efficient service with minimal wait times
- Availability of same-day appointments
- Clean and well-maintained facilities
Common complaints
- Unprofessional or rude staff behavior (e.g., sneering)
- Confusion regarding services offered at the location
- Perceived lack of empathy or humiliation during interactions
In patients' words
"Patients consistently praise the excellent customer service and patient care provided by the receptionist, nurses, and staff. Many highlighted Kim's thoroughness, knowledge, and ability to make patients feel comfortable and heard."
— RealPatientRatings"The front desk Staff, she started sneering right after she started talking to me... I felt humiliated and will not go back to this location."
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