Falls Church, VA - Trusted Primary & Urgent Care - Nova Patient Care
Urgent Care • Falls Church, VA
Ratings by platform
- Google My Business: 4.3/5 (416 reviews)
- Better Business Bureau (BBB): F (9 total complaints in 3 years)
What patients say
Patients praise
- Convenient same-day appointments and efficient check-in for some patients
- Appreciated professionalism and attentiveness from certain medical providers
- Clean, modern, and accessible facility environment
- Helpful for quick urgent care needs or routine physicals
Common complaints
- Billing issues, including delayed invoicing and difficulty obtaining refunds
- Unprofessional or rude staff behavior
- Poor communication regarding appointments and cancellations
- Concerns over administrative processes and lengthy registration requirements
In patients' words
"Nova patient care Is not professional not respectful at all. When I was sick first time I received more than 7 calls from 3 different people... Today I had an appointment and when I arrived the front desk told “ oh doctor is not available and we left you a voice message “ actually I didn’t receive any calls or email regarding this appointment."
— Patient review via third-party aggregator"I recently visited Nova Patient Care Hospital for a full body check-up, and I’m extremely satisfied with the overall experience. From the moment I arrived, the staff was warm, welcoming, and highly professional. The check-in process was smooth and well-organized, with minimal waiting time."
— Patient review via localitybiz.comMore clinics in Falls Church
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