NOVA Patient Care
Urgent Care • Falls Church, VA
Ratings by platform
- Google My Business: 4.3/5 (416 reviews)
What patients say
Patients praise
- Convenient same-day appointments and efficient check-in for some patients
- Appreciated professionalism and attentiveness from certain medical providers
- Clean, modern, and accessible facility environment
- Helpful for quick urgent care needs or routine physicals
Common complaints
- Billing issues, including delayed invoicing and difficulty obtaining refunds
- Unprofessional or rude staff behavior
- Poor communication regarding appointments and cancellations
- Concerns over administrative processes and lengthy registration requirements
In patients' words
"Nova patient care Is not professional not respectful at all. When I was sick first time I received more than 7 calls from 3 different people... Today I had an appointment and when I arrived the front desk told “ oh doctor is not available and we left you a voice message “ actually I didn’t receive any calls or email regarding this appointment."
— Patient review via third-party aggregator"I recently visited Nova Patient Care Hospital for a full body check-up, and I’m extremely satisfied with the overall experience. From the moment I arrived, the staff was warm, welcoming, and highly professional. The check-in process was smooth and well-organized, with minimal waiting time."
— Patient review via localitybiz.comMore clinics in Falls Church
Inova-GoHealth Urgent Care
Patients praise: efficiency and short wait times with online check-in · clean and modern facilities.
PMA Health
Patients praise: knowledgeable and friendly individual providers · efficiency of some specific walk-in/immediate care experiences.
Inova Primary Care
Patients praise: Professional and caring providers who listen well · Friendly and helpful staff interactions (some reports).
City Dermatology of Northern Virginia
Patients praise: Welcoming front desk staff · Thorough examinations.
PrimeDoc
Patients praise: Thorough, caring doctors and good patient communication · Quick service / minimal wait times (in some reviews).
Family Medicine in Falls Church
Patients praise: providers who are thorough and listen carefully to patients · strong, professional patient-provider relationships built over time.
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