Inova Sleep Disorders Program
Sleep Disorders • Fairfax, VA
Ratings by platform
- Yelp (INOVA Fair Oaks Hospital Sleep Disorders Program - Fairfax): Not stated in highlights (6 reviews shown) (6 reviews)
- Vitals (Dr. Eric B. Sklar, MD - Inova Neurology in Fairfax): 3.7/5 stars (average rating) (42 ratings (shown))
- BBB (Inova Fairfax Medical Campus): Not stated (reviews/complaints pages; specific star rating not provided in highlights) (23 total complaints in last 3 years (8 closed in last 12 months))
What patients say
Patients praise
- Some staff/patient-service interactions described as warm, helpful, and knowledgeable
- Facility described as clean/comfortable in at least one account
- Specialist noted for listening/patient-focused approach (Inova Newsroom story)
- Clinicians treat sleep disorders with expertise and integrated approach (program description)
Common complaints
- Poor communication/organization around sleep study check-in and instructions (after-hours/ER entrance; unclear directions)
- Billing-related complaints including confusing charges, long holds, authorization issues, and collections activity
- Rude staff / administrative issues affecting scheduling and refusal to correct schedule
- Limited staffing/patient load per technician mentioned
In patients' words
"“For an appointment scheduled at 7 PM, they didn’t bother to mention... after-hours check-in requires going through the emergency room entrance.”"
— localitybiz.com review (Inova Neurodiagnostic and Sleep Assessment Center - Alexandria)"“Horrible Billing service... Sends to collection despite regular, documented efforts to pay in full.”"
— bbb.org customer review (Inova Fairfax Medical Campus)"“provided. As a healthcare and a business...” (complaint summary includes billing/charges explanation issues)"
— bbb.org complaints page (Inova Fairfax Medical Campus)"“His strongest point is listening... that’s not common in healthcare.”"
— Inova Newsroom (story about Steve and Dr. Eric Sklar)"“Phenomenally Rude Staff from scheduling me for a sleep study... refused to remove my name from their schedule.”"
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