Inova Children's - Pediatric care in Northern Virginia - Washington ...
Pediatrics • Fairfax, VA
Ratings by platform
- US News & World Report and various local review aggregators: 4 out of 5 (US News Patient Experience Score) (Varies by platform (e.g., 10 reviews on Unilocal))
What patients say
Patients praise
- High-quality clinical and surgical care, particularly in complex pediatric specialties like cardiology
- Appreciation for compassionate staff, including nurses and child life specialists who support families and children emotionally
- Strong pediatric programs, such as specialized care for congenital heart conditions and child-centric facilities
- Positive feedback on the dedication of specific physicians and medical teams
Common complaints
- Complaints regarding administrative disorganization and long wait times in the emergency room
- Reports of poor customer service and unprofessional attitudes from some staff members, including reception and nursing staff
- Concerns over unnecessary or aggressive medical testing and billing practices, specifically in emergency settings
- Issues with parking availability and costs for families during extended stays
In patients' words
"In our experience Inova turned a precautionary ER visit into unnecessary radiation exposure and a full blown child abuse investigation based purely on a misread x-ray."
— LocalityBiz (Inova Children's ER review)"The high level of specialized care from each department felt like a seamless team that genuinely cared for not just Cora, but our whole family. Each specialty having specific experience and expertise for children with heart differences gave us confidence, and it has shaped our expectations for what compassionate, coordinated care looks like."
— Inova Newsroom"I really, really wish I could give a better review because while the medical care is excellent the administration is horrible."
— Unilocal (Inova Children's Hospital review)More clinics in Fairfax
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