Fairfax | Gastro Health
Gastroenterology • Fairfax, VA
Ratings by platform
- Google via Birdeye: 3.7 out of 5 stars (643 reviews) (643 reviews)
- Yelp/Apple Maps: 1.4 out of 5 stars (118 reviews) (118 reviews)
- Better Business Bureau (BBB): 11 complaints in the last 3 years (11 complaints)
What patients say
Patients praise
- Professional and knowledgeable medical providers
- Efficient appointment processes for some patients
- Friendly clinical staff in some instances
Common complaints
- Difficulty reaching office staff via phone
- Issues with billing, unexpected charges, and collections disputes
- Lack of timely follow-up regarding medical results
- Unpleasant interactions with administrative or intake staff
In patients' words
"Wendy Holt was fantastic! She was patient, understanding, and actually listened to my concerns. I didn’t feel rushed and found her very professional."
— Google Review"Their office staff is horrible about returning calls or following up on anything a patient needs if it's out of the ordinary. Talking to a real person is not available no matter what prompt you choose."
— Yelp Review"I have called on six separate occasions since being billed in Jan 2023 and was told each time on a recorded line that the bill would be disputed and that I did not need to worry about the balance. ... The manager told me that I owed the balance and that I was now past due."
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