Inova Primary Care - Fair Oaks

Patients praise

• praise for specific individual physicians who are described as caring, professional, and attentive listeners
• convenience of the walk-in clinic and accessibility of general services for routine needs
• long-term patient loyalty, particularly from those who attended the facility prior to its Inova partnership

Common complaints

• administrative challenges such as poor communication, scheduling errors, and unhelpful front desk staff
• billing concerns, including high unexpected costs and complex billing processes
• patient perceptions of a decline in quality of care since transitioning to Inova management
• reports of rushed or impersonal appointments and dismissive attitudes by some medical staff
• concerns regarding diagnostic accuracy and generic or ineffective treatment protocols