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MGH Everett Family Care

Primary Care • Everett, MA

★★★☆☆2.8/550 reviews across 1 platform

Ratings by platform

  • Birdeye: 2.8/5 (50 reviews)

What patients say

Patients praise

  • some patients report high-quality care from specific providers
  • praise for friendly and approachable staff members by some reviewers
  • convenient, comprehensive services offered including pediatric and adult primary care

Common complaints

  • difficulty reaching staff by phone and long wait times
  • dissatisfaction with office staff and administrative communication
  • perceived lack of listening or poor bedside manner from some providers
  • delays in prescription refills
  • concerns regarding unprofessionalism or dismissiveness

In patients' words

"I called to make an appointment and waited online for 16 mins,I hung up called back and waited again another 8 mins..The whole time I am thinking If this was an emergency for an elderly person or a small child , it would be awful."

— Birdeye review

"I sometimes feel that she doesn't listen well and talks more than I need; other times she listens A LOT to severe family issues."

— LocalityBiz user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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