MGH Everett Family Care
Primary Care • Everett, MA
Ratings by platform
- Birdeye: 2.8/5 stars (50 reviews)
What patients say
Patients praise
- some patients report high-quality care from specific providers
- praise for friendly and approachable staff members by some reviewers
- convenient, comprehensive services offered including pediatric and adult primary care
Common complaints
- difficulty reaching staff by phone and long wait times
- dissatisfaction with office staff and administrative communication
- perceived lack of listening or poor bedside manner from some providers
- delays in prescription refills
- concerns regarding unprofessionalism or dismissiveness
In patients' words
"I called to make an appointment and waited online for 16 mins,I hung up called back and waited again another 8 mins..The whole time I am thinking If this was an emergency for an elderly person or a small child , it would be awful."
— Birdeye review"I sometimes feel that she doesn't listen well and talks more than I need; other times she listens A LOT to severe family issues."
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