CHA Everett Care Center - Cambridge Health Alliance
Mental Health • Everett, MA
Ratings by platform
- Zocdoc: 4.92 out of 5 stars (36 reviews)
- Vymaps: Low (individual reports) (7 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors and medical staff
- Leapfrog ratings indicate high performance in hand hygiene practices
- Some experiences in the emergency department were reported as efficient with prompt care
- CHA employs formal mechanisms for patient feedback and engagement through Patient and Family Advisory Councils (PFAC)
Common complaints
- Difficulties scheduling appointments and long hold times on the phone
- Reports of rude or unprofessional front desk and administrative staff
- Concerns regarding facility cleanliness and maintenance
- Communication issues between staff and patients, including feeling dismissed or ignored
- Complaints about long wait times and perceived lack of urgency
In patients' words
"I’ve gone here literally my whole life... but to schedule a simple appointment related to an infection I had to call three times and wait on hold for over 40 minutes..."
— LocalityBiz User Review"The staff is always been very very good to me period the only time you seem to get educated as one people go when they're intoxicated or drunk or drugged..."
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