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HospitalEverett, MA

★★★★★4.9/587 reviews across 2 platforms

Ratings by platform

  • Birdeye: 2.8 stars (50 reviews)
  • Mass General Brigham Doctor Profile (Dr. Jasleen Kaur): 4.9/5 (45 reviews)
  • Mass General Brigham Doctor Profile (Dr. Heather E. Coates-Krawitz): 4.8/5 (42 reviews)

What patients say

Patients praise

  • Highly praised primary care physicians (notably Drs. Kaur, Coates-Krawitz, and Ting)
  • Physicians described as attentive, good listeners, and caring
  • Patients feel comfortable and valued during appointments
  • Clean and welcoming facility environment
  • Comprehensive range of medical services offered

Common complaints

  • Long wait times for appointments and phone assistance
  • Dissatisfaction with front office/receptionist staff professionalism
  • Difficulty with prescription refills
  • Reports of perceived lack of empathy or poor bedside manner in isolated cases

In patients' words

"Dr. Ting has shown a lot of interest in my care. He was quite thorough, quite inquisitive and he provided answers to my different questions and he referred me to other specialists that was needed."

Mass General Brigham Patient Review

"I called to make an appointment and waited online for 16 mins...I had waited 3 weeks for a refill , there office staff is incompetent to say the least."

Birdeye Review

"Dr Coates-krawitz is always very informative and always listens to me. She is helpful and I travel 1.5 hours to see her because she is the best!"

Mass General Brigham Patient Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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