MGH Everett Family Care

Patients praise

• Highly regarded individual physicians, including Drs. Ting, Kaur, and Coates-Krawitz, often praised for being caring, thorough, and excellent listeners
• Patients report feeling heard and respected during appointments with their specific providers
• Many patients highlight long-term relationships with the practice (decades) as evidence of trust and high-quality care
• Helpful and responsive follow-up through digital tools like Patient Gateway

Common complaints

• Difficulties with telephone access and long wait times to speak to staff
• Reports of poor administrative or front desk service, including perceived unprofessionalism or lack of courtesy
• Frustration with prescription refill delays
• Occasional concerns about communication with specific providers or perceived lack of attention during complex situations