Pediatrics in Everett, MA - Primary Care - Mass General Brigham
Pediatrics • Everett, MA
Ratings by platform
- Mass General Brigham official provider page (Dr. Heather E. Coates-Krawitz): 4.8 out of 5 (114 ratings) (42 reviews)
- Mass General Brigham official provider page (Dr. Lawrence Wilmer Stratton): 4.8 out of 5 (65 ratings) (22 reviews)
- Mass General Brigham official search results for Pediatrics in Everett: 4.8 (112 ratings)
What patients say
Patients praise
- High quality of clinical care and provider expertise
- Caring and attentive doctors who build long-term relationships
- Effective communication and responsiveness through Patient Gateway
- Thorough and professional approach to medical issues
- Clean and welcoming clinical environment
Common complaints
- Rudeness and lack of professionalism among front desk staff
- Perceived decline in quality of service over time
- Reports of poor administrative management
- Occasional complaints about specific providers not listening well
In patients' words
"She's always caring and very responsive through Patient Gateway. She's supportive with all my kids needs. I am grateful to have her in my life."
— Patient review for Dr. Heather E. Coates-Krawitz"The front desk staff is rude. Their level of professionalism is subpar and seem bored with their job. Clearly MGH does not vet front desk staff before hiring them. I love my doctor but will be taking my business elsewhere because of the unmitigated rudeness of front desk staff."
— Patient review on LocalityBizMore clinics in Everett
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