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Family Medicine in Everett, MA - Primary Care | Specialists logo

Family Medicine in Everett, MA - Primary Care | Specialists

Internal MedicineEverett, MA

★★★★★4.8/5312 reviews across 5 platforms

Ratings by platform

  • Mass General Brigham (Dr. Sarah Matathia): 4.9/5 (65 ratings, 26 reviews) (65 ratings, 26 reviews)
  • Mass General Brigham (Dr. Jasleen Kaur): 4.9/5 (124 ratings, 45 reviews) (124 ratings, 45 reviews)
  • Mass General Brigham (Dr. Heather Coates-Krawitz): 4.8/5 (~114 ratings, ~40 reviews) (~114 ratings, ~40 reviews)
  • Vitals (Dr. Thomas Pfeiffer): 3.8/5 (5 ratings) (5 ratings, 2 written reviews)
  • WebMD (Dr. David Ting): 3.0/5 (4 ratings) (4 ratings)

What patients say

Patients praise

  • Many primary care physicians are described as caring, attentive, and thorough
  • Patients appreciate doctors who take the time to listen and answer questions
  • Some staff members are noted as polite and helpful
  • Effective and timely communication through digital portals (e.g., Patient Gateway)

Common complaints

  • Reports of rude or unprofessional front-desk and nursing staff
  • Difficulties with appointment scheduling and phone communication
  • Occasional perceptions of doctors being dismissive or not listening well
  • Concerns regarding administrative practices and patient flow

In patients' words

"Some people pretend to care because it's only about money for them but this Doctor she actually cares about her patients and nowadays you don't get too many people like that."

Mass General Brigham patient review

"I sometimes feel that she doesn't listen well and talks more than I need; other times she listens A LOT to severe family issues."

LocalityBiz patient review

"Honestly staff/doctors are very unprofessional. The front desk gossip alot and some of them are rude."

LocalityBiz patient review

"Dr. Kaur is exceptionally wonderful. She listens to everything. It doesn't matter how long it takes. She never rushes you."

Mass General Brigham patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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