Northwestern Medicine Otolaryngology Evanston Sherman Avenue
Otolaryngology (Ear, Nose and Throat) • Evanston, IL
Ratings by platform
- WebMD and Vitals: 4.1 to 4.5 out of 5 (for Dr. James Burns) (21 ratings each on WebMD and Vitals)
- Yelp (via MapQuest): 3.0 out of 5 (19 reviews)
What patients say
Patients praise
- physicians described as knowledgeable, professional, and thorough by some patients
- good bedside manner reported for specific providers
- some patients found the appointment scheduling process easy
- reports of compassionate and dedicated care from specific specialists
Common complaints
- reports of physicians being rude, hurried, or dismissive
- concerns regarding communication and patient follow-up
- difficulties with administrative processes, such as referral handling and scheduling
- lack of empathy reported by some patients
In patients' words
"My visit with Dr. Burns was outstanding. I was very concerned about a problem and knew I had a procedure that he would do. Despite my apprehension after his explanation, the procedure was absolutely easy. He truly knows how to manage the equipment and allay your fears. He explains everything very thorough. You can tell that he cares about his patients and make sure that your questions are all answered."
— WebMD patient review of Dr. James Burns"My experience with Dr. Duyka was the worst care provider experience I've ever had. I would describe him as aggressive, abrasive and dismissive... I felt that he was rushing to get me out the door from the moment he walked into the room and wasn't listening when I tried share what was going on with me."
— Vitals patient review of Dr. Landon DuykaMore clinics in Evanston
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