Eye Doctors in Evanston, IL | Big City Optical on Church St
Optometry • Evanston, IL
Ratings by platform
- Yelp/MapQuest: 4.5 out of 5 stars (40 reviews (on Yelp))
- BestProsInTown: Not explicitly stated numerical rating (187 reviews)
What patients say
Patients praise
- Excellent and helpful customer service for repairs and adjustments
- Friendly, professional, and accommodating staff
- Efficient and high-tech eye exam experience
- Willingness to go above and beyond for customers, including free minor repairs
Common complaints
- Concerns regarding recent decline in customer service quality
- Dissatisfaction with the bedside manner of some optometrists during exams
In patients' words
"The best customer service experience I've ever had. Christina was a life saver and repaired my glasses that were completely bent. She went above and beyond to help me."
— Yelp review via MapQuest"My family of four has gone here for a few years. Unfortunately, this year the service has taken a steep downward decline. Customer service is the differentiator and with so many other options..."
— Yelp review via MapQuest"I was disappointed (again) with today's optometrist as I was with the optometrist last year. Today's optometrist lacked 'bedside..."
— Yelp review via MapQuestMore clinics in Evanston
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